I requested a refund because the app is not working, but support is not approving it. What are my options?

If the app is not functioning and a refund is being declined, TheOneSpy support recommends joining a live chat session with a technical agent who can assist with resolving the settings issue in real time. You should have the target device available during the session. Live chat is available Monday to Friday, 2:00 AM to 8:00 AM (GMT-4), via the chat button on the TheOneSpy website.