Call recordings are not syncing or are missing. How do I fix this?

If call recordings are not syncing, follow these steps: 1. Turn off Accessibility Permission: Go to Settings > Accessibility > Installed Apps > select the monitoring app service > disable the permission. 2. Download and install the latest APK update from the link provided by support. 3. Tap the downloaded file and select 'Update'. 4. Re-enable the Accessibility Permission: Go to Settings > Accessibility > Installed Apps > select the monitoring app service > enable the permission. 5. Restart the target device. If the issue persists, contact support — a custom application build may need to be created for your specific device.