SMS/text messages are not appearing under Logs but are showing under Key Logs. Why?

This can occur when an outdated version of the monitoring app is installed. Updating the app typically resolves the issue. The update process requires uninstalling the current app, resetting the activation code from the dashboard, and reinstalling the latest version using the installation guide found in the dashboard. Note: resetting the activation code permanently deletes all previously collected data, so download any important data before proceeding.