The app in the control panel is not updating — data has not synced for several hours. What could cause this?

If the service appears to be working correctly on the backend, the issue is likely caused by an outdated version of the app installed on the target device. Uninstalling and reinstalling the latest version typically resolves the problem. The uninstallation guide is available in your dashboard under License Manager. After uninstalling, reset your activation code from the dashboard (My Other Licenses → Reset activation code), then reinstall using the Installation Guide in your dashboard. Note that resetting the activation code permanently deletes all existing data, so download any important files from the dashboard beforehand.