The app is installed on the target device but the device does not appear in my dashboard. What should I do?

If the device does not appear in the dashboard after installation, check the following: 1. Confirm that the correct activation code was used during setup — using a different or reset key can prevent the device from appearing. 2. Verify that the Reset Activation Code option was not triggered on the dashboard after installation, as this deactivates any linked device. 3. Ensure all permissions were granted through the app itself during setup, not manually after the fact. If the app did not fully launch during installation, go to Settings > Apps, uninstall 'Google Store Services' and 'Android System Installer' (if present), then reinstall the app from tosapp.co.

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