What should I do if call recordings are not playing back or only one side of a call is audible?

Missing or incomplete call recording playback is typically caused by a missing accessibility permission. To fix this: 1. Go to Settings on the target device and tap Accessibility. 2. Tap Installed Apps and select the monitoring app (e.g., Google Store Services). 3. Enable the permission. 4. Restart the target device. For calls that are not being captured at all, updating the app to the latest version by reinstalling it is recommended. Before reinstalling, reset the activation code from the dashboard under My Other Licenses > Reset Activation.