Why is the dashboard loading slowly or showing a 'site is down' message intermittently?

Intermittent dashboard loading issues are not always caused by a server outage. Recommended steps to resolve the issue include: (1) Clear your browser's cache and reload the page. (2) Try accessing the dashboard from a different browser or device. (3) Check whether your network provider or ISP may be blocking access to the dashboard. If suspected, try using mobile data or a VPN to verify. (4) Contact support with your IP address so the team can confirm whether your IP has been inadvertently blocked on the server side.

Was this article helpful?