Dashboard & Control Panel
18 articles in this category
How do I listen to recorded calls in the TheOneSpy dashboard?
1. Log in to your TheOneSpy dashboard. 2. Navigate to the Recorded Calls or VoIP Calls section from the menu. 3. Click the Play button next to the desired call recording to listen …
›Where can I log in to the TheOneSpy web dashboard?
The TheOneSpy web dashboard can be accessed directly at https://console.theonespy.com/. Enter your username and password on that page to log in.…
›How do I check which permissions are missing for the app?
1. Log in to your dashboard. 2. Navigate to the Permission Manager section. 3. Click on 'Check Permissions'. 4. Review the list to identify any missing permissions and enable them …
›How can I download keylog data from the dashboard?
Go to the Keylogs section in your dashboard and use the download options on the left side to export the data in Excel format. Currently, bulk export of all data at once is not avai…
›How do I access the TheOneSpy dashboard?
To access the TheOneSpy dashboard, open the following URL in your browser: https://console.theonespy.com/. Enter your username and password to log in to your account.…
›Is there a mobile app available for the TheOneSpy control panel (dashboard)?
Yes, a dashboard app is available for both Android and iOS. The Android version can be downloaded from the Google Play Store, and the iOS version is available on the App Store. Lin…
›Can I manually delete screen recording data from the dashboard?
Manual deletion of screen recordings from the dashboard is not possible. The dashboard automatically retains data for 5 days, after which it is deleted automatically.…
›What does the 'Network Connection will start sending logs when internet connection is turned on and off' message on the dashboard mean?
This message is informational, not an error. The Network Connection feature logs are generated only when the target device connects to or disconnects from a Wi-Fi network. The mess…
›Can I delete all SMS data from my TheOneSpy dashboard at once?
Bulk deletion of SMS data from the dashboard is not a self-service option. You can submit a request to the TheOneSpy support team to have all SMS records deleted. The team will rev…
›What is the web address for the TheOneSpy dashboard?
The TheOneSpy dashboard can be accessed at tosapp.co. Use the username and password sent to your registered email address to log in.…
›Dashboard files or data are not loading. What should I check?
If files or data are not loading in the dashboard, the issue is likely related to your internet connection or browser. Try switching to a different internet connection or using a d…
›How long is recorded data stored on the TheOneSpy dashboard before it is deleted?
TheOneSpy automatically deletes data from the dashboard after 5 days. Data older than this retention period cannot be retrieved.…
›Is it possible to download monitored data from the dashboard?
Yes. In sections such as Photos, a download icon (downward arrow) appears next to each file. Click that icon to begin the download immediately. The same download icon is available …
›The TheOneSpy dashboard is not loading or is frozen. How can I fix this?
Dashboard loading issues are commonly caused by slow internet connectivity or browser cache problems. Try the following steps: 1. Clear your browser cache. On Safari (iPhone): Sett…
›Can I download Instagram or WhatsApp chat data directly from the dashboard?
Direct download of Instagram and WhatsApp chats is not supported. However, you can capture and download this data using the screenshot feature. Call recordings and screen recording…
›How do I reset or edit the web filter to unblock sites that were not intentionally blocked?
1. Log in to your dashboard. 2. Select Web Filter from the side menu. 3. Click the Edit button next to the filter entry you want to modify. 4. Enable or allow the site as needed. I…
›The dashboard is inaccessible and I am getting a blocked/restricted message. What should I do?
If you are unable to access your dashboard and receive a blocked message, first try clearing your browser cache or switching to a different browser. If the issue persists, it may b…
›The dashboard is not displaying correctly on my mobile browser — some sections appear all black. How do I fix this?
Access the TheOneSpy dashboard using the Chrome browser on your mobile device. Switching to Chrome typically resolves display issues such as blank or black sections in the dashboar…
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